Tickets will be emailed to you after full payment. If you can't find them, please check your junk or spam folder.
If you've received your tickets by email, you can simply forward the relevant ticket to your guest.
Or, once you’re in the My Account section of the portal, click Allocate Tickets. You will see 1 guest row for every ticket purchased. To send an individual ticket, Select Cancel, this will just cancel the existing email. You can then enter the guests email and click Send Ticket. If you want to cancel all tickets, use the "Bulk Cancel" button at the top of the page to cancel all ticket sends.
Yes, if you would prefer to have a printed copy of your ticket, you can print it out and present it on race day.
Yes, tickets can be cancelled and issued with new QR codes within the ticketing portal. You can update your guest's name by clicking Edit Attendees on your “My Account” page and updating the name(s) accordingly.
To re-send the tickets, click Allocate Tickets and click Cancel on the ticket that needs to be re-sent. You can then change the email address and click Send Ticket.
Yes, tickets can be re-issued to the same email address in the ticketing portal without the need to cancel the ticket. Simply navigate to the My Account section, and click Allocate Tickets. Find the relevant ticket row that you need to send and click Re-issue.
You can update you special food or dietary requirements on the My Account section of the club portal that you purchased from. Simply click Edit Attendees and complete the Special Requirement section against the relevant guest(s).
Special food or dietary requirements should be completed at least three business days prior to race day.
If you have a group-level requirement, such as a request for where you would like your group to be seated or your marquee to be located, please enter this in the Group Requirement box above the guest details section.
Special requests are subject to availability, please contact the relevant club if you have any concerns about your booking requirements.
Refund requests must be made to the club, pease contact the club on 0428 599 214
The ticketing portal will only show orders that require a registration and/or contain a ticketed product.
For example, mini marquee hire and catering packages will not display on the portal, as there isn’t a guest record associated with these items. These items can be found on your Tax Invoice.
If you have special requirements that need to be captured for your order, please contact the club directly.